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Return & Refund Policy

The return & refund policy outlined below is applicable solely to tangible goods (i.e., shippable items) purchased from www.maximiners.com. If your order was placed through another platform or vendor, kindly reach out to them for information regarding returns and warranties. 

If you find yourself dissatisfied with an order, you have the option for a refund or returning the product, subject to the following conditions:

  1. Refunds will be limited to the original product cost only. Shipping charges (once dispatched) and processing fees (physical Credit Card terminal) are non-refundable. Customers are encouraged to consider these factors before making a purchase, as Maxi Miners s.r.o. does not receive compensation for these charges from its processors or freight forwarders.

  2. Warranties will not be honored for products altered from their original state, showing signs of misuse, or operated beyond the manufacturer's recommended parameters. Buyers must be aware of hardware prerequisites, and considerations must be made considering the daily price volatility and value of machines.

  3. Return shipping costs and all related custom fees are the responsibility of the buyer if a claim for a defective or incorrect item is not received. Maxi Miners s.r.o. is not accountable for shipping costs related to repairs/RMAs.

  4. Preorders cannot be canceled or transferred and are non-refundable. Swapping for in-stock inventory is a possibility.

  5. Refunds are only accepted in case of not receiving the product, receiving the wrong product or the product is not available at the time of the order date.

  6. The buyer/receiver is responsible for customs clearance procedures and import duties and tariffs

  7. NO RETURNS ARE ACCEPTED FOR ASICS, MINING CONTAINERS, COOLING RADIATORS OR IMMERSION MINING KITS. DEFECTIVE ITEMS MUST BE RETURNED UNDER THE MANUFACTURER'S RMA PROCESS DEPENDING ON THE APPLICABLE WARRANTY TERMS FOR THE SPECIFIC MODEL. ALL SALES ARE FINAL.

  8. In case of changing the order after the order is confirmed, please contact us as soon as possible.

How to Return or Exchange an Item

In case of a technical issue or broken part of the product, you can contact info@maximiners for technical support. You’ll need the receipt or proof of purchase.

In case of not receiving the product, the shipping company needs to prove that the product is marked as lost. In that case we will send you the same product you ordered after we receive the amount from our insurance company.

If our technical support team is not able to fix your issue online, you are eligible to send back the entire product to the manufacturers repair center depending on the situation. To be qualified for either repair or exchange, your device needs to be within the warranty time. Warranty times can vary between the manufacturers. So please have a look at the warranty time before purchasing a product. 

Please note that the address of the manufacturers repair center will be provided once the technical team is not able to fix the technical issue or broken part of the client via email/phone communication. The return costs of a broken product for exchange/repair are borne by the customer.

If you are eligible for an exchange/repair, we’ll send the instructions on how and where to send your package. Items sent back to us for exchange/repair will not be accepted.

You can always contact us for any exchange/technical questions at info@maximiners.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

updated on 26.03.2024

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